Overview
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job details
* job number:
* job category: reservations
* location: the st. Regis kanai resort riviera maya, paseo kanai 15, solidaridad, playa del carmen, quintana roo, mexico
* schedule: full-time
* located remotely? n
* relocation? n
* position type: non-management
responsibilities
* process all reservation requests, changes, and cancellations received by phone, fax, or mail.
* identify guest reservation needs and determine appropriate room type.
* verify availability of room type and rate.
* explain guarantee, special rate, and cancellation policies to callers.
* accommodate and document special requests.
* answer questions about property facilities/services and room accommodations.
* follow sales techniques to maximize revenue.
* input and access data in reservation system.
* indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
* follow proper escalation procedures when addressing guest concerns.
* move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* perform other reasonable job duties as requested by supervisors.
company & equal opportunity
* marriott international is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
about the brand
the st. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the st. Regis new york. Today, with more than 40 of the best addresses around the world, st. Regis invites you to explore careers at st. Regis.
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