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Custome care representative c (santiago mexquititlán)

Santiago, N.L.
CPIM do Brazil
Publicada el 26 septiembre
Descripción

SUMMARY:
The customer service representative is a significant customer facing role within Stryten, with daily communication around orders and fulfillment directly with the customer as well as other departments within the organization.
RESPONSIBILITIES / AUTHORITIES:

- Develop and maintain accurate documentation of department processes.
- Research, reconcile and resolve customer issues in a timely manner.
- Act as 'SME' Subject Matter Expert on various Systems including JDE, SFDC, inContact, CPQ.
- Process sales orders from customer purchase orders or through finalizing salesforces opportunities.
- Perform customer support function in at least one area of expertise.
- Ability to provide World Class Customer Engagements
- Comfortable interacting with Sr. Management, Branch Operations, Manufacturing and Accounting
- Ability to adapt and work well under pressure in a fast-paced environment
- Track orders to completion
- Provide consolidated billing and supporting documentation to customers
- Provide written correspondence to internal and external Customers in a professional manner
- Ability to quickly learn new & use software tools like, ServiceMax, Google Suite JDE, MS Office
- Ability to work with Sales to engage with customers proactively
- Ability to be cross-trained back-up for teammates
- Run respective customer reports
- Coordinate import process for orders being shipped and invoiced out of Mexico, work together with Logistic partners and finance department for completion of import process and invoice to customers.
- Serve as a key point of contact and liaison for Stryten customers

QUALIFICATIONS:
Education, Experience, Certifications:

- College graduate or equivalent education and progressive call center experience preferred
- Experience with import process
- Excellent computer navigation and skills including working knowledge of Microsoft Office Suite,, ServiceMax, Google Suite and JD Edwards ERP system preferred
- Bilingual (Spanish/English)

Competencies, Skills, Knowledge:

- Ability to self -manage.
- Proficiency in all of the basic customer support skills.
- Excellent oral and written communication skills.
- Excellent Interpersonal skills to work well with co-workers and other departments.
- Ability to deal with difficult situations and maintain a positive attitude.
- Must be detail oriented.
- Excellent computer skills including working knowledge of MS Office, SFDC, inContact & JDE.
- Dependable, reliable, and punctual
- Ability to perform customer support functions
OTHER CATEGORIES AS REQUIRED:

Basic Skills:
*Phone Support, Order Entry, Order inquiry, Order changes, Bill To / Ship To Set Up, Credit Card Processing, Inventory Look Up, BOM Look Up, Customer Ledger Inquiry, Returns, Freight quotes and ESG.
Area of Expertise May Include:
*OEM / National Accounts Support, and Recycling.
SUMMARY:
The customer service representative is a significant customer facing role within Stryten, with daily communication around orders and fulfillment directly with the customer as well as other departments within the organization.
RESPONSIBILITIES / AUTHORITIES:

- Develop and maintain accurate documentation of department processes.
- Research, reconcile and resolve customer issues in a timely manner.
- Act as 'SME' Subject Matter Expert on various Systems including JDE, SFDC, inContact, CPQ.
- Process sales orders from customer purchase orders or through finalizing salesforces opportunities.
- Perform customer support function in at least one area of expertise.
- Ability to provide World Class Customer Engagements
- Comfortable interacting with Sr. Management, Branch Operations, Manufacturing and Accounting
- Ability to adapt and work well under pressure in a fast-paced environment
- Track orders to completion
- Provide consolidated billing and supporting documentation to customers
- Provide written correspondence to internal and external Customers in a professional manner
- Ability to quickly learn new & use software tools like, ServiceMax, Google Suite JDE, MS Office
- Ability to work with Sales to engage with customers proactively
- Ability to be cross-trained back-up for teammates
- Run respective customer reports
- Coordinate import process for orders being shipped and invoiced out of Mexico, work together with Logistic partners and finance department for completion of import process and invoice to customers.
- Serve as a key point of contact and liaison for Stryten customers

QUALIFICATIONS:
Education, Experience, Certifications:

- College graduate or equivalent education and progressive call center experience preferred
- Experience with import process
- Excellent computer navigation and skills including working knowledge of Microsoft Office Suite,, ServiceMax, Google Suite and JD Edwards ERP system preferred
- Bilingual (Spanish/English)

Competencies, Skills, Knowledge:

- Ability to self -manage.
- Proficiency in all of the basic customer support skills.
- Excellent oral and written communication skills.
- Excellent Interpersonal skills to work well with co-workers and other departments.
- Ability to deal with difficult situations and maintain a positive attitude.
- Must be detail oriented.
- Excellent computer skills including working knowledge of MS Office, SFDC, inContact & JDE.
- Dependable, reliable, and punctual
- Ability to perform customer support functions
OTHER CATEGORIES AS REQUIRED:

Basic Skills:
*Phone Support, Order Entry, Order inquiry, Order changes, Bill To / Ship To Set Up, Credit Card Processing, Inventory Look Up, BOM Look Up, Customer Ledger Inquiry, Returns, Freight quotes and ESG.
Area of Expertise May Include:
*OEM / National Accounts Support, and Recycling.

📌 Custome Care Representative C
🏢 CPIM do Brazil
📍 Santiago Mexquititlán

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