Direct message the job poster from indi staffing servicesoverview of the role:the customer success manager position focuses on ensuring clients achieve maximum value from introsmatter's relationship-qualified leads (rqls) service.
this role combines client onboarding with profile development and quality assurance to drive customer satisfaction and successful outcomes in a b2b environment.key responsibilities:- guiding new customers through the onboarding process, clearly demonstrating how to best leverage the service.- collaborating with customers to define and refine their ideal customer profile (icp), translating business needs into clear system requirements.- understanding each customer's business to craft accurate descriptions of their icp, including target company and individual buyer personas.- working within internal systems to configure customer-specific icp criteria for accurate lead matching.- manually reviewing and validating relationship qualified leads (rqls) generated by the system, ensuring quality and relevance.- analyzing lead data and customer feedback to measure success and provide regular performance reports.- acting as the primary point of contact for customer inquiries, proactively addressing questions and maintaining satisfaction.requirements:- experience: background as a customer success manager in a saas company with fewer than 500 employees.- industry knowledge: b2b experience working with sales and marketing teams.- communication: strong relationship-building and interpersonal skills.- problem-solving: excellent analytical abilities and attention to detail.- sales understanding: knowledge of b2b sales processes and lead generation concepts.- technical skills: experience with customer relationship management tools.- customer insights: ability to translate feedback into actionable recommendations.- language skills: advanced level of english.seniority levelseniority levelmid-senior levelemployment typeemployment typefull-timejob functionjob functioninformation technologyindustriesstaffing and recruitingreferrals increase your chances of interviewing at indi staffing services by 2xsign in to set job alerts for "customer success manager" roles.we're unlocking community knowledge in a new way.
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