Community associate – prol.p.
– 413 de la reforma, santa fe, col. San gabriel, álvaro obregón, mexico city, ciudad de mexico, mexicothe world of work is changing.
short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work.
at iwg, we are leading the way.
we've built the world's largest workspace network so that our customers can work from wherever, and however they want, in over 120 countries across the globe.join us and help us bring more freedom to people and businesses, while expanding our network.
you'll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.the opportunityas a community associate, you'll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers so that they can focus on running their business.a typical day at iwgyou arrive a few minutes before your center opens to make sure everything is ready and check there's nothing the cleaners have missed.
customers arrive throughout the morning: one asks you for a changed wifi code; another wants to know if his important package has arrived; a woman needs directions to her meeting room and you can help her set up the projector and show her where to find a great cup of coffee.
you help her get set‐up and then connect the incoming call to another customer.you ensure all services are properly charged so that invoices are accurate.
it's time for a quick coffee break, relax and enjoy a few minutes to yourself.
a new wave of customers arrive throughout the afternoon.
you help a customer with printing and another with their invoice.
a customer in a team room says it's too hot in their office; you open a ticket in our service portal.early afternoon, you sit down with the community manager to discuss the organization of next week's networking event in your center.
you plan and write the e‐invites to customers, then create, print and put‐up posters on the noticeboards around the center.
to your excitement, the community manager is coming around the corner with a prospect interested in joining the iwg community.
you share a few details about what makes this space so amazing for customers and encourage them to join the network soon so they can participate in next week's networking event – then you head back to finish putting up your posters.the day is coming to a close.
you gently ask the large group in meeting room 3 to start wrapping up and direct them to a nice restaurant you know around the corner so they can grab a bite and continue their discussion.
you ensure everything's nice and tidy, then it's time to head home.about youa good communicator, with the ability to build strong professional relationships and empathize with people's needs (ideally 1+ years of customer service experience)happy taking ownership of problems and finding ways to solve thempositive, enthusiastic, and able to adapt to fast‐changing situationsexperience and confidence using ms office and other basic it equipmentb1 or higher level of english communication skillswhat we offerwork life balance (no standard nights or weekends)generous paid time off plans (sick and vacation)paid company holidays per calendar year (in addition to your pto accrual)a quarterly bonus plan program with a competitive salary ratea bright and inspiring work environmenttraining and development opportunities aligned with great career path opportunitiesa professional workplace community (business casual attire required)
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