Customer experiencejob description:as a customer experience professional, you will be responsible for developing and implementing strategies to enhance the customer experience across our dealer network.lead the implementation of customer-centric initiatives to drive business growth and improvement.develop and manage customer feedback programs to ensure timely and effective responses to customer concerns.collaborate with cross-functional teams to design and deliver exceptional customer experiences.required skills and qualifications:to succeed in this role, you will need:a bachelor's degree in a relevant field such as industrial engineering, business administration, marketing, or communication.at least 4 years of experience in an automotive dealer department from another oem's retail business.experience in change management and/or customer experience projects.strong analytical and problem-solving skills, with the ability to think critically and strategically.excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.benefits:this role offers a range of benefits, including:opportunities for career advancement and professional growth.a dynamic and supportive work environment.the chance to make a real impact on our customers' lives.about us:our company is a leading manufacturer of automobiles, with a reputation for excellence and innovation. We are committed to delivering exceptional products and services that meet the evolving needs of our customers.we are looking for talented individuals who share our passion for customer experience and are eager to join our team.