*job title*: field service engineer - equipos médicos de imagenología - torreón mex
*field service engineer - medical devices - torreón mex*
the fse's goal is to support the technical needs of philips customers, providing maintenance and installation to healthtech products & services, maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value. Work under pressure is a frequent aspect of the job as eventualities and hurries occur very often.
*your role*:
- responsible for maintenance and operation of imaging medical equipment (ct, mr, us, igt, dxr). Focus on first time right ensuring there is a clear action plan & preparation, with parts (if required), and diagnosis before the onsite visit.
- keep a record of every client visit according to philips procedures. Visits, spare parts, equipment diagnostics, equipment history records, are necessary to maintain a good quality service.
- maintain a good relationship with clients providing technical support, troubleshooting & escalation support to customers, communicates solutions or actions, take ownership, and act in accordance with our regulatory guidelines.
- largely works independently within the philips health tech products trained on.
*you're the right fit if*:
- you've acquired *3yrs + of experience in imaging equipment maintenance*.
- you have a b*achelor's degree in engineering, electronic systems engineering, mechatronics, instrumentation and control engineering, biomedical or medical electronic*.
- your skills include competent it/network diagnosis/system connectivity/remote service essential.
*this is a field role and frequent travelling (50- 70%) is expected*.
Company relocation benefits *_will not_* be provided for this position and you're expected to be based in* torreón, mexico*.
*about philips*
we are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
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- discover our rich and exciting history.
- learn more about our purpose.
- read more about our employee benefits.