Role responsibilities:
* provide superior customer service, accurate and timely first contact resolution to employees, managers, and hr professionals.
* provide support to human resource operations team and business units with admin transactions, data validation, auditing, and corrections.
* support the subject matter expert (sme) for all policies and procedures.
* ensure data integrity through audits of the hr information system.
* update and analyze work process design and flow for policies and procedures.
* provide policy interpretation recommendations.
* create and present training presentations.
* research and work in a team environment to resolve employee issues, by working directly with internal/external clients and vendors.
* serve as an employee and customer advocate.
* identify and drive process improvements, quality and compliance across the function.
* analyze data issues and provide root cause analysis in problem resolution.
* incorporate lean practices into all daily activities and ongoing projects.
* conduct analysis and prepare ongoing hr reports to effectively administer policies and programs.
* responsible for achieving internally‑set quality standards, identified goals and metrics, and overall targets are met or exceeded.
* assist with data migration and auditing during acquisition process.
* ensure alignment of grading structure and support gender pay reporting.
* foster, develop, and maintain strong internal and external relationships with key vendors.
* ensure use of employee self‑service.
minimum requirements:
* requires theoretical knowledge obtained through a university degree. Limited to some knowledge of carrier organization. University degree or equivalent. Less than 3 years prior relevant experience.
* strong knowledge of hr operations and processes, including experience with workday.
* advanced english proficiency (spoken and written).
* experience handling hr transactions.
* ability to support u.s.-based hr transactions.
preferred qualifications (plus):
* experience generating and analyzing workday reports.
* knowledge of leave of absence (loa) processes.
* advanced excel skills.
carrier is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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