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*e help the world run better a*
t sap, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
*#sapecscareers*
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*ummary: w*
ithin the customer services and delivery (cs&d) board area, the mission of the enterprise cloud services (ecs) organization is to run and operate sap’s private cloud offering. Isolated private cloud landscapes are built for customers both in sap owned datacenter as well as on iaas infrastructure provided by hyper-scalers like microsoft azure, google cloud platform or amazon web services (aws). Ecs delivered services include backups, patching, provisioning and upgrades, restore and disaster recovery, infrastructure monitoring and event detection. Services are delivered from all regions (emea/amer/apj) having a strong international focus and cultural diversity.
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s part of ecs delivery, the application technical area is supporting our operational teams to reduce outages and operational effort as well as to increase customer satisfaction. The team is the interface to product support and product engineering for various sap and non-sap solutions and driving projects such as improving monitoring and tool integration, admin access management, providing guidance on release strategy, extending knowledge transfer into distributed operations teams as well as running various inhouse tools.
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*ole information*:
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t technology services expert is responsible for 24x7 availability of sap systems running in sap ecs; respond, troubleshoot and resolve alerts and incidents; being an escalation point, on lld level (last line of defense), for productive issues; follow change management processes during service request execution; seek opportunities to streamline standard operating procedures through automation; must feel comfortable working in a fast paced, dynamic and flexible environment; operates effectively in a global 24x7 international team.
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*ole requirements*:
- achelor’s degree or higher in one of the following areas: computer science, engineering, information technologies management- olid know-how on sap technologies (sap netweaver certification highly beneficial)- xperience in at least one non-netweaver technology: bobj, sap convergent charging/mediation, opentext, hana xsa, etc.- trong capabilities in technical documentation- apacity to continuously acquire new knowledge in an independent and proactive way- ood analytical and solution-oriented thinking- ery good communication and networking skills- trong customer service focus- ery good english language skills
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*ork experience*- 6+ years of experience as technical sap netweaver (abap and java basis administration) and/or non-netweaver engineer on l3 or higher-level operations/support teams- trong working knowledge in linux and windows operating system platforms- trong working knowledge in hana, sybase ase and/or other database management systems- trong working knowledge managing technical documentation and knowledge productization
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*ring out your best*
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*e win with inclusion*
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ap’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At sap, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
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*oe aa m/f/vet/disability*:
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ualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
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