Job overview
we are seeking a highly skilled customer support professional to join our team.
about the role
the primary responsibility of this role is to provide exceptional customer support-related activities, serving as the primary contact for external customers and business partners.
* provide best-in-class or excellent customer service by leveraging excellent, in-depth business knowledge, product knowledge, and order-to-cash process expertise.
* closely collaborate with various departments, such as siop, logistics, and quality, to ensure efficient execution of customer expectations and satisfaction.
key responsibilities
this role involves:
* efficiently processing order-to-cash activities from order management to credit & debit note editions, including all order types and customers (edi; export for direct customers & distributors).
* receiving, entering, handling customers' non-conformance/claims, ensuring proper feedback is provided, and driving complaints entry accuracy.
* executing complaint decisions, including credit notes, debit notes, and return of material (coordinating with carriers, customers, warehouse).
* driving complaints resolution by acting as the interface communication flow between sales, logistic services, and other support departments.
* keeping clients informed proactively about claim status and taking appropriate actions to maximize momentive's ability to serve.
* acting as the front-line business role for all inquiries related to claim management, service, and supply chain to ensure full satisfaction of customers on products, services, and features.
requirements
to be successful in this role, you will need:
* a minimum of 1.5 to 5 years of experience as an account specialist or similar positions.
* a customer-focused mindset with the ability to develop business relationships with internal/external customers and suppliers.
* mastery in sap (sd module), proficiency in microsoft word, and basic proficiency in excel.
* fluent english language skills.
* significant customer relations experience in complex international and ever-changing environments.
* the ability to handle multiple requests and demands on time, prioritizing workload depending on needs of customer and business for on-time completion of each request.