About fictiv
fictiv exists to enable hardware innovators to build better products, faster
fictiv exists to help product innovators create.
Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across fictiv’s four global manufacturing centers in india, mexico, china, and the u.s.. Companies use fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full‑scale manufacturing with speed and confidence. To date, fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.
Auxiliar de operaciones comerciales / business support operations (individual contributor)
location: monterrey area, nuevo león, mexico
about the role
we are looking for a business support operations professional to support our u.s.-based sales team with day‑to‑day administrative and coordination tasks. This is an individual contributor (ic) role, ideal for someone early to mid‑career with approximately 2+ years of experience in sales support, administration, or customer service.
This role is not senior‑level and does not include people management or strategic ownership. It is a hands‑on position focused on execution, accuracy, organization, and strong communication with internal teams and customers.
Key responsibilities
sales support & administration
maintain and update crm systems (e.g., salesforce, hubspot, odoo) with accurate and timely sales data
prepare and process sales quotes, invoices, purchase orders, and contracts
coordinate with internal teams (logistics, finance, operations) to support the sales cycle
track order status, follow up on required documentation, and assist with basic sales reporting
organize and manage sales documentation in accordance with internal processes
customer support (occasional)
respond to customer inquiries via email, chat, or phone in a professional and timely manner
provide basic product information and order status updates
escalate more complex issues to the appropriate internal teams
represent the company with professionalism and a customer‑focused mindset
quality & process
follow and contribute to the company’s quality management system (qms)
maintain organized records and support consistency across sales‑related processes
required qualifications
bachelor’s degree in business administration, sales, marketing, or a related field
2+ years of experience in sales support, administrative, or customer service roles
strong written and verbal english communication skills
comfortable working with microsoft office, google workspace, and crm tools
ability to work independently, prioritize tasks, and meet deadlines
preferred qualifications
experience working with international or u.s.-based teams
familiarity with u.s. business practices and customer expectations
basic understanding of sales processes (b2b or b2c)
important note
this position is intended for junior to mid‑level professionals who enjoy operational, administrative, and support‑focused work. It is not a senior, lead, or management role.
Auxiliar de operaciones comerciales (rol individual – ic)
ubicación: área de monterrey, nuevo león, méxico
sobre el puesto
buscamos un(a) auxiliar de operaciones comerciales para apoyar al equipo de ventas en estados unidos con tareas administrativas y de coordinación diaria. Este es un rol de contribución individual (ic), ideal para una persona en una etapa temprana a intermedia de su carrera, con alrededor de 2+ años de experiencia en soporte comercial, funciones administrativas o atención al cliente.
Este no es un puesto senior, ni incluye liderazgo de personas o responsabilidades estratégicas. Es un rol operativo y práctico, enfocado en la ejecución, el orden, la precisión y la comunicación efectiva.
Responsabilidades principales
soporte administrativo comercial
mantener y actualizar sistemas crm (por ejemplo, salesforce, hubspot, odoo) con información precisa y actualizada
preparar y procesar cotizaciones, facturas, órdenes de compra y contratos
coordinarse con equipos internos como logística, finanzas y operaciones para apoyar el ciclo de ventas
dar seguimiento al estatus de órdenes, documentación pendiente y reportes básicos
administrar y organizar documentación comercial conforme a los procesos internos
atención al cliente (ocasional)
atender consultas de clientes por correo electrónico, chat o teléfono de forma profesional y oportuna
proporcionar información básica de productos y actualizaciones sobre pedidos
escalar situaciones más complejas a los equipos correspondientes
representar a la empresa con un enfoque profesional y orientado al cliente
calidad y procesos
cumplir y contribuir al sistema de gestión de calidad (qms)
mantener registros organizados y apoyar la consistencia de los procesos comerciales
requisitos
licenciatura en administración, ventas, mercadotecnia o carrera afín
2+ años de experiencia en roles administrativos, soporte comercial o atención al cliente
buen nivel de inglés hablado y escrito
manejo de microsoft office, google workspace y herramientas crm
capacidad para trabajar de forma independiente, organizar prioridades y cumplir con fechas límite
deseable
experiencia trabajando con equipos internacionales o de estados unidos
conocimiento básico de prácticas comerciales en ee. Uu.
Comprensión general de procesos de ventas (b2b o b2c)
nota importante
este puesto está diseñado para perfiles junior a nivel intermedio que buscan desarrollarse en funciones administrativas y de soporte operativo. No es un rol senior, de liderazgo ni de gestión de equipos.
About fictiv
fictiv is transforming how the next rockets, self‑driving cars, and life‑saving robots are designed, developed, and delivered to customers around the world. People who succeed at fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create.
We’re actively seeking teammates who:
bring diverse perspectives and experience to our culture and company.
Excel at being part of a strong, empathetic team.
Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
Have an ‘always learning’ mindset that celebrates learning, not just wins.
Help us continue to build a world‑class organization that values the contributions of all of our teammates
we encourage applications from members of underrepresented groups, including but not limited to women, members of the lgbtq community, people of color, people with disabilities, and veterans.
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