Integon is a part of the allstate corporation, with a focus on innovative property and casualty insurance services for personal auto, homeowners, rv, motorcycle, small business auto insurance and more.job descriptionthe fnol associate ii serves as initial contact for basic claims reporting. This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties.responsibilitiescontacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standardsfollows established guidelines specific to each claim report or inquirytakes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customersreceives, screens, and routes incoming telephone calls and other electronic correspondencehandles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)retrieves, prints, and faxes, or mails supporting documentation to vendors or others as directedperforms clerical duties, including data entry, filing paper documents, email, calendar management, and word processingeducationhigh school diploma or ged (preferred)experience0-2 years experience (preferred)supervisory responsibilitiesthis job does not have supervisory duties.skillsbusiness administrationbusiness managementcall center managementclaims administrationquality management
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