Overviewacceleration center - cloud engineering, data & analytics (ceda) - end user endpoint support analyst - senior associate at pwc méxico.in this role, the candidate is expected to have extensive experience with deployment tools for monthly patching, standard deployments, reporting, software packaging, security policies, etc. for windows operating systems.responsibilitiesexpert in desktop managementexpert in windows 10/11 related issuesmust have 3-5 years of technical expertise in administering various software deployment tools such as sccm, intune, etc.must have experience with software packaging toolsmanaging mass software distribution and troubleshooting failed deploymentsmanaging end to end patching for end user devices at the global levelapplication and third-party patchingmonitor security profiles and antivirus software on all desktop devices and take appropriate action in the event of non-compliance with security requirementsparticipate in triage calls for major incidents and help drive resolutions and follow-up with long term remediationresearch and analyze new technologies. Establish and monitor short- and long-range plans for infrastructure solutionsconduct root cause analysis (rca) for problems and ensure to avoid reoccurrencesupport, manage, optimize and maintain the configuration and installation of the desktop, including patch updatesfrequent reporting of the deployments for stakeholdersmanage desktop (software and connectivity) incidents through to resolutionexperience in automation through powershell or pythonstrong itil process knowledgestrong analytical, troubleshooting and problem-solving skillsstrong communication and collaboration skillsqualificationsbachelor’s degree in computer science or related technology field preferredstrong working knowledge of itil principles and itsmcurrent understanding of industry trends and methodologiesoutstanding verbal and written communication skillsexcellent attention to detailstrong interpersonal skills and leadership qualitiescertification with any deployment tool – preferableseniority levelmid-senior levelemployment typefull-timejob functionotherindustriesbusiness consulting and services
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