Job description:
we are seeking a highly skilled dynamics 365 functional consultant to join our team. As a product support engineer, you will represent microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/product/business complex problems in microsoft dynamics products and manage relationships with those customers.
key responsibilities:
* take technical/functional leadership in one specific product or area of business processes.
* own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
* drive the communication with the customer to ensure the customer has confidence on problem resolution
* define and understand the customer issue by creating adequate reproduction scenarios.
* research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
* act as the l2/l3 (level-2/level-3) support to solve the customer issue
* collaborate with cross-group peers both proactively and reactively
* produce quality documentation.
required skills and qualifications:
* minimum 2+ years relevant experience as technical/functional consultant or engineer.
* engineering or master's degree in computer science/information technology (it) or equivalent.
* relevant product certifications from microsoft.
* excellent communication skills - verbal, listening, and written (including technical writing).
* should be willing/flexible to work in shifts and weekends.
benefits:
• experience & expertise in ms dynamics 365 - ce - functional engineer/consultant.
• strong experience of business process in sales, marketing, customer service, field service and project operations.
• experience with integration tools and methods to connect d365 ce with other systems - good with power platform integration.
• azure infra, windows admin knowledge will be a plus.
• good in sql queries.
why this opportunity?
you'll have an outstanding opportunity to use your skills and imagination to push the boundaries of what's possible. You'll be challenged, but you will not be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.