Avi‑spl is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award‑winning managed services and highly certified industry experts and innovation leaders who share a vision to help people work smarter and live better.
what you’ll do
the avi‑spl field service technician will work in partnership with the global helpdesk to provide service support for customers at client sites with the end goal of restoring functionality to customers’ assets while delivering a world‑class customer service experience.
day‑to‑day responsibilities
* read and interpret electronic schematics and architectural blueprints
* perform preventative maintenance visits to help maintain a stable client base
* clean various av equipment, including camera lenses, monitors, and equipment fans
* field installation of control programs (amx / crestron/firmware) – upload and download capability
* field service support of networked devices (routers, ip protocols, etc.)
* perform service tasks in a timely and quality‑conscious manner (e.g., pulling cable, installing connectors, mounting projects, hanging ceiling mounts)
* assist next‑level service technicians as needed
* provide training to clients and less senior technicians as needed
* adhere to and understand osha standards for all phases of the job
* set up and troubleshoot various video codecs and ucc devices
* travel to various job sites required
* perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives
items to consider
* avi‑spl reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
* this position will generally work on customer sites and may involve a construction‑site type of work environment.
what we’re looking for
* effectively communicate with employees, customers and colleagues
* ability to use hand and power tools in a safe and efficient manner
* ability to work and think independently and ensure to meet deadlines
* basic computer knowledge
* knowledge of basic signal flow for audio, video and control
* ability to manage small to medium projects
* ability to solder and crimp connectors
* valid driver’s license and a motor vehicle record that meets avi‑spl driving standards
nice‑to‑haves
* minimum of 2–4 years of audiovisual integration experience preferred
* formal education in electronics or a related field preferred
* minimum of a high school diploma or equivalent preferred
* preferred external training:
o amx intro to networking for av professionals
o crestron professional installation
o exton av associate certification
o infocomm quick start to the audio‑visual industry
o infocomm cts general certification
o osha 30‑hour construction course
why you’ll like working here
* enjoyable and dynamic company culture
* training and professional development opportunities
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