Join our global consulting network and expand your horizonsare you ready to take your career to new heights? At the global network, we are more than just a team; we are a thriving community of over 10,000 professionals operating from key locations around the world. We specialize in providing top-tier consulting expertise across various industries and functional areas, including life sciences, energy, supply chain operations, finance, and talent management.why choose us?Global exposure:work on international projects and gain invaluable insights into diverse cultures and business practices.specialized development:we don't just work across broad spectrums; we ensure you develop deep expertise in specific areas of management consulting, enhancing both your professional value and expertise.dynamic work environment:our work is fast-paced and challenging, pushing you to grow quickly and continuously improve. It's not just about meeting expectations; it's about exceeding them and making a significant impact.innovation at the core:at the global network, innovation isn't just a buzzword—it's a fundamental part of how we operate. We leverage cutting-edge technologies and innovative strategies to solve complex problems and deliver novel solutions that keep our clients ahead in a rapidly changing world.we are driven by a commitment to excellence and a passion for delivering results that matter. If you are ambitious, talented, and ready for a challenge, we want to hear from you. Reach out, join our network, and start a conversation that could lead to your next big opportunity.let's build a better future togetherrole overviewthis role leads the delivery of ccaas implementations and cx transformation programs, while also supporting go-to-market (gtm) strategy and business development (bd) pursuits. The project manager will coordinate cross-functional teams, manage client relationships, and ensure successful execution of both delivery and pre-sales initiatives.key responsibilities- program & project governance: lead steering committee meetings, track progress, and manage risks across multiple workstreams- project planning & execution: develop and maintain detailed project plans, timelines, and resource allocations for ccaas deployments- stakeholder management: serve as the primary point of contact for clients, internal teams, and vendor partners- status reporting: deliver weekly status reports and facilitate regular check-ins with stakeholders to ensure transparency and alignment- discovery & design: facilitate requirement gathering sessions, co-create future state roadmaps, and validate high-level architecture- solution delivery: coordinate the build and configuration of ivr, omnichannel routing, outbound dialers, and customer survey tools- integration oversight: manage integrations with systems like sap, servicenow, and crm platforms, ensuring seamless orchestration- engage in pre-sales activities including client workshops, solution demos, and rfp responses- develop business cases and roi models to support sales pursuits- track pipeline opportunities and coordinate staffing and resource planning for bd engagements- collaborate with gtm teams to define solution positioning, value propositions, and competitive differentiators- support bid management and proposal development for ccaas opportunitiesrequired qualifications- bachelor's degree completed- mba from a tier 1 institute is highly desirable.- availability to travel may be required.- 9+ years of experience in project management, preferably in cx transformation or ccaas implementations.- strong understanding of talkdesk or similar ccaas platforms (e.g., genesys, nice cxone, five9).- proven ability to manage large-scale, multi-vendor programs with complex stakeholder environments.- familiarity with agile and waterfall methodologies.- excellent communication, leadership, and organizational skills.- experience with tools like ms project, jira, and confluence.