* minimum of 5 years of hands-on experience working with azure virtual desktops.
* minimum of 5 years of experience as an endpoint operations technician or similar.
* working knowledge on microsoft azure, fslogix, gpo, active directory and powershell.
* experience with day-to-day endpoint operations and escalations support.
* experience developing and testing software packages using install shield or equivalent.
* skills managing a vdi environment (azure virtual desktop preferred).
* experience in software development life cycle methods and current technologies.
* expert with sccm administration, patch management, imaging, scripting, msi, packaging & automation.
* expert with administering and deploying software using sccm in a global environment, developing and maintaining workstation images using sccm.
* expert in patch management including bios and firmware updates, service pack upgrades, and application-based updates.
* scripting experience is considered a plus (batch, sql, powershell, vbscript).
* working knowledge of the itil framework.
* expert end point protection engineering.
* experience with windows 10/11, active directory structure, and managing group policies.