*qualification*:
bachelor's in science/ commerce/engineering or equivalent
excellent written and verbal communication skills in english
*responsibility*:
*business / customer*:
- understand and articulate complex problems related to the specific technology.
- interface with community network to retain technology competitiveness.
- work with the client team to address escalations and own the resolution during the critical incident scenario.
- plan and implement major change requests and engineering tasks.
*project / process*:
- participate in technical audits.
- identify opportunities for automation standardization and stabilization of environment.
- lead tip initiatives and coordinate with coes for the implementation of the same.
- conduct proof of concept activities when necessary.
- undertake project specific proof of concepts activities to validate technical feasibility with guidance.
- prepare run books on specific technology areas.
- lead reviewer for knowledge articles.
- implement best practices in specific technology area.
- responsible for driving the change mgmt effectively by ensuring that regular process health checks are done and bringing in best practices and building sops.
- continuous assessment of the infra/technical environment and address any gaps (for ex. : firmware service packs backups).
Tipo de puesto: tiempo completo
sueldo: $70,000.00 al mes
pregunta(s) de postulación:
- level of written and verbal communication in english
experiência:
- delivery manager: 1 año (deseable)
lugar de trabajo: empleo presencial