About the role: as a reservations specialist, you'll play a key role in supporting reservations across third-party booking platforms (airbnb, vrbo, expedia, marriott, and others).
this role is perfect for someone highly organized, thrives in a fast-paced environment, and takes ownership of new challenges.
you'll work closely with our teamwhat you'll do: create, manage, and monitor reservations on ota platforms (airbnb, vrbo, marriott, etc.).
respond promptly and professionally to guest inquiries across multiple platforms.oversee guest check-ins, follow-ups, and last-minute reservation needs.track and reconcile payments, refunds, appeasements, and special requests for ota guests.provide inbound and outbound support to ensure a seamless guest experience.identify and escalate ota platform issues or policy changes, offering feedback to internal teams.collaborate on cross-functional projects to improve ota operations and guest satisfaction.what you'll need: prior experience working with ota platforms (airbnb, vrbo, expedia, marriott, etc.) required.excellent verbal and written communication skills.strong organizational and time-management abilities.exceptional interpersonal and customer service skills.ability to problem-solve, think critically, and adapt quickly to new challenges.high attention to detail and a goal-oriented mindset.proficiency in multitasking across different platforms and tools.team-oriented with a willingness to support cross-department collaboration.comfortable working in a fast-paced environment with frequent changes.what we offer:salary $16,500 mxn gross monthly grocery vouchers $* monthly.
12 days of vacation from first year, available after 90 days5 pto days major medical health insurance (metlife) minor medical health insurance (axxa) dental plan vision plan in office parking 7 days of landing stays per year