2 days ago be among the first 25 applicants
tcs is looking for change management (itsm)
(candidate needs to be located or relocate to querétaro, cdmx, guadalajara or monterrey, it will be requested to attend office at least 3 days per week)
experience
* advanced english communication (mandatory)
* 5 years of experience in itsm utilizing itil or similar methodology
* itil foundation certification v4 (preferred)
* experience developing, deploying, and operating incident, problem, change, asset, and configuration management processes
* experience in process definition, facilitation, documentation, change control, and process improvement
* proven ability to facilitate and lead meetings, tailoring messages to the audience
* excellent written and verbal communication skills for stakeholder interaction
* experience with service management software like manage-engine or servicenow
* experience in process improvement and creation
responsibilities
* administer systems, environments, processes, capacity, and performance planning; monitor enterprise services
* ensure accurate and timely builds and deployments; coordinate release activities
* manage incidents to support operational products; collaborate with vendor support as needed
* conduct root cause analysis for high-severity incidents and perform problem determination
* support projects, assist developers, dbas, engineers, and other it staff; provide off-hours on-call support
* enforce standard operating procedures and update policies and work instructions (itil, sox, kqms, etc.)
* adhere to security policies; report security incidents
* create metrics and reports for change and release management; respond to audit requests
* act as backup to the enterprise change manager and facilitate weekly cab meetings
we offer:
* direct contract
* legal benefits and more
tata consultancy services is an equal opportunity employer. We value diversity and inclusion, providing equal opportunities regardless of socio-economic background, race, color, nationality, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation, or others. We encourage all interested candidates to participate in our recruitment process.
seniority level
* associate
employment type
* full-time
job function
* engineering and information technology
industries
* it services and it consulting
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