Hcltech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and ai, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for financial services, manufacturing, life sciences and healthcare, technology and services, telecom and media, retail and cpg, and public services. Consolidated revenues as of 12 months ending september 2024 totaled $13.7 billion.
desk-side engineer/technician role this position assists customer with technical support of desktop computers, applications, and plant related systems. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general it required as provision of smart hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as networking, server and telecoms etc.
(a) desk side engineer for technical support for customers and their networked computers and peripherals
(b) interface with multiple levels of end users, management, vips and technical staff
(c) first point of escalation in case of any priority 1 issues in plant
duties include (but not limited too) accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/thin client support, printers, pdas(tablets), blackberrys, mobile, and lan cable drops, byod, i.p. Phones & audio video conference devices. Hands & feet support for network and server equipment as well as any it related projects.break-fix, troubleshoot and resolve software issues; reimaging computers/hard drivesdeskside engineer would be performing proactive systems/ devices check regularly before manufacturing plant startimacd function including installation and decommissionbacking up and restoring user data, settings and associated systems administration activitiesassist service desk/remote desktop support teams for hands and feet coordination effortsassist on incident and problem management activitiestaking ownership of issues through to resolution on all appropriate requestscategorize and prioritize end user support requests (incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and informationmove equipment associated with escalated help desk incidents and service requestsperforming asset inventory activities as neededrecommends and/or performs upgrades on systems to ensure longevityworks with procurement staff to purchase hardware and softwaremaintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisitesprovide trade show planning and support, setup, test, training, logistics and maintenance of all required workstation and peripheral equipment at the site. Incremental labour and incidental travel expenses shall be funded by hcl (e.g. meals, travel, and lodging) in accordance with the agreementbe available for on-call support on need basis & as business demandsadhere to ticket response and resolution sla's as agreed upon with the customerbasic understanding of dhcp, dns, ip addressing and sub netting & basic understanding of fixing wireless lan, ethernet desktop configuration issues desired experience: at least 3 years of experience in the field or in a related area requiredtechnicians have to be bilingual which includes mandatory english speaking along with local language (eg. Spanish, )technicians should have good knowledge on hands and feetstrong microsoft office skills (outlook, word, excel, powerpoint etc)strong microsoft operating system installation and troubleshooting skillsmac operating system installation and troubleshooting skillsstrong break / fix skills desktops, workstations, notebooks and printers and handheldsbroad experience of it with basic understanding of networks, servers and telecomsstrong customer service skillsability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levelsstrong written and verbal communication skillsmust be detail oriented and self-motivatingbackground security check requiredexperience including remote control of pcs and video conferencing knowledge work modality: onsite mode. Monday - friday
4:00 pm - 1:00 am (2nd shift)
we offer: life insurance.
major medical expenses insurance
minor medical expense insurance.
savings fund
food vouchers
30 days' xmas bonus
12 days of vacation in the first year