*job summary*
as a social media engagement specialist at american christmas, you will play a pivotal role in assisting our marketing manager to establish a framework for our marketing communication. Your strategic thinking and hands-on approach will be essential in creating a long-term marketing strategy, suitable for our niche industry.
the social media engagement specialist is responsible for nurturing and growing a brand's online community, fostering positive relationships, and driving engagement across various social media platforms.
*what you’ll do*:
duties/responsibilities:
- assist with order tracking, product questions, technical support, and account-related concerns.
- all social media and search engineer communications.
- all social media postings management -creation done by ny team
- use programs from the microsoft office suite, such as word and powerpoint.
- produce and distribute correspondence memos, letters, faxes, and forms.
- complete projects related to branding, content creation, ads and social media marketing.
- assist in planning and executing social media campaigns, contests, live sessions, and interactive events.
- respond promptly and professionally to comments, direct messages, and mentions.
- engage actively with users, influencers, and brand advocates to foster a positive brand presence.
- monitor conversations and trends relevant to the brand and provide regular community insights.
- develop and execute strategies to grow community engagement and retention.
- track and report engagement metrics (comments, shares, dms, sentiment, etc.).
- stay up-to-date with platform changes, emerging trends, and best practices in online community building.
- shopify, communication on orders with 3rd party suppliers.
- provide a high level of customer service on social media channels, resolving issues and addressing inquiries.
*requirements*:
- bachelor's degree in marketing, communications, public relations, or a related field is a plus.
- 2+ years of experience managing online communities or social media engagement.
- excellent english proficiency both written and spoken (specifically written).
- strong writing, editing, and interpersonal communication skills.
- organizational skills with meticulous attention to detail.
- curious, fast learning, and resourceful.
- strong communication and presentation skills.
- sense of teamwork and the ability to execute programs.
- ability to multitask, stay organized, and handle real-time engagement with diplomacy and professionalism.
*what we offer*:
- work schedule: monday to friday, 7:00am-4:00pm.
- $17,000 to $25,000 per month (gross salary).
- paid annual bonus (5%).
- opportunities for professional development.
- enjoy proportional vacation days! Paid english online courses.
let’s achieve great things together at equivity!
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