The ops support specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team. Additionally, the ops support specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.
*responsibilities*:
- document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
- identify process gaps requiring escalation, offering potential solutions
- assist with inventory management and workflow needs as dictated through risk priority and service level
- support a range of products and services
- analyze problems and formulate solutions through research and investigation
- navigate, test and execute moderately complex databases, spreadsheets, and systems
- ensure accurate and timely account handling
- assist in activities that help reduce organizational impact and/or loss
*qualifications*:
- 1 year of relevant experience
- proficient computer and typing skills
- ability to adapt to new technology quickly and seamlessly
- consistently demonstrates clear and concise written and verbal communication skills
- ability to work with others to complete assigned tasks
*education*:
- high school diploma or equivalent
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
*funciones*
- bajas, actualizaciones de perfil del cliente, empresarial/ pyme.
- captura de informacion en sistema dependiendo del tipo de trámite
- validacion de documentacion, mantenimeinto de cuentas.
- gestión y control operativo: captura y análisis de datos para la validación, dictaminación y descarte de clientes, asegurando el cumplimiento de controles internos screening
- atención a solicitudes: procesamiento de requerimientos relacionados con la configuración del sistema, incluyendo actualizaciones de firmantes y gestión documental.
- realizar actualizaciones en sistema spid
*requisitos*
- capacidad de analisis
- excel basico
- experiência en validacion documental
- experiência deseable en proceso spid
*zona de trabajo*
*tecno parque/ azcapotzalco l- v 9 am a 6 pm*job family group*:
operations - core
- *job family*:
operations support
- *time type*:
full time
- *most relevant skills*
please see the requirements listed above.
- *other relevant skills*
for complementary skills, please see above and/or contact the recruiter.-
- view citi’s _eeo policy statement_ and the _know your rights_ poster._