Location: monterrey, mexico (onsite at hcl mexico gdc) employment type: full‑time languages: native spanish + b1/b2 englishhcl is seeking an experienced service delivery manager to lead a large, global service desk operation for a fortune 100 client. This role requires strong leadership, deep it service management expertise, and a passion for driving service excellence, automation, and continuous improvement. About the roleas the global service desk delivery manager, you will oversee a team of 50+ service desk agents across multiple locations. You will lead service improvement initiatives, manage client relationships, and ensure operational excellence in end-user computing (euc) services.this is a high‑visibility role that requires strong communication, analytical thinking, and hands-on leadership.