Job description
">
we are seeking a highly skilled and experienced professional to lead our business intelligence initiatives. The data analytics manager will be responsible for identifying solutions to meet current business needs, developing strategic plans for the growth of bi, and providing analytics and business intelligence in database management and data processing.
key responsibilities
">
">
* develop and implement business proposals for bi services;
">
* establish clear expectations for performance through goal setting for contact management and data strategy teams;
">
* create high-performing teams through regular coaching and development of contact management and data strategy regional teams;
">
* align business intelligence managers with best reporting standard;
">
* provide expertise in business intelligence and ms sql querying;
">
* support complex client or site escalations;
">
* advise operations and support areas on the role of bi in improving management and commercial optimization;
">
* establish strong relationships with operational team heads and corporate area heads through continuous dialogue and support;
">
* present analytical data to top management team;
">
* ensure supported departments align with enterprise contact management best practices and regional processes;
">
* support business development and pricing teams in information requests for potential clients;
">
* exercise proactive communication with director level clients;
">
* align bi technologies with strategic initiatives;
">
* oversee design and delivery of end-user training material with business intelligence managers;
">
* internal manager talent development;
">
* represent data strategy and contact management as an ambassador in chief executive forums;
">
* evaluate enterprise-staffing needs and weigh against available capacity within enterprise;
">
* ensure leadership team and contact management teams are aware of unmitigated capacity shortages that will impact key performance indicators;
">
* evaluate performance against established plan on a monthly basis with country;
">
* responsible for secure management of databases across entire country;
">
* responsible for creating process of database management for all campaigns across entire country;
">
* ensure works with best strategies to increase main kpis related with database and data strategy;
">
">
required skills and qualifications
">
the ideal candidate should possess:
">
">
* advance sql skills (procedures, t-sql, functions, grouping by sets, variables, etc.)
">
* advance database management knowledge
">
* microsoft sql server management studio
">
* microsoft sql server integration services (ssis)
">
* microsoft power bi
">
* visual basic and macros desired
">
* python for data analysis and basic web development
">
* rest api knowledge
">
* knowledge of basic language oriented to objects preferred
">
* database knowledge
">
* lean six sigma methodology
">
* bachelor's degree in computer science, management information systems, or similar
">
* master's degree is a plus
">
* 3 years of call centre experience
">
* 2 years of experience as a manager, preferably in data strategy or it branch
">
* 2 years of experience leading data mining teams & extensive database management knowledge
">
* 2 years of experience as a project manager in business intelligence, data analytics, or contact management preferred
">
">
benefits
">
at tp méxico, we guarantee that our talent attraction process is free of discrimination based on conditions such as biological sex, sexual orientation, gender identity and expression, ethnic origin, nationality, age, civil status, social condition, health status, religious beliefs, political doctrine, disability or any other protected by law.
">
others
">
tp values diversity and promotes inclusion in all aspects of our organization.