As a Sr Customer Service Specialist here at Honeywell, you will play a crucial role in providing exceptional customer service and support to our clients. You will be responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction. Your strong communication skills, problem-solving abilities, and customer-centric mindset will be key in delivering a world-class customer experience.- You will report directly to our Customer Experience Supervisor and you'll work out of our designated location on a hybrid work schedule. _
- In this role, you will have a significant impact on our customer relationships and overall business success. Your ability to effectively address customer needs, provide timely solutions, and build strong relationships will contribute to our reputation as a leader in customer service.- Manage customer inquiries and provide timely and accurate responses _
- Resolve customer issues and complaints to ensure customer satisfaction _
- Collaborate with cross-functional teams to address customer needs and provide solutions _
- Maintain accurate records of customer interactions and transactions _
- Reporting and manage projects for the customers. _
- Identify opportunities for process improvements to enhance the customer experience_
**_YOU MUST HAVE _**
- Some experience in customer service or a related field _
- Bachelor's degree concluded _
- Strong communication and interpersonal skills _
- Excellent problem-solving abilities _
- Customer-centric mindset _
- Advanced English Level _
- Emotional intelligence**_WE VALUE
- **
- Experience in a technical customer service role _
- Knowledge of CRM software and systems _
- Ability to handle challenging customer situations with empathy and professionalism _
- Microsoft office skills _
- French & Portuguese proficiency_
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.