Overviewwe are pepsicojoin pepsico and dare for better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we are excited about the future and working together to make the world a better place.being part of pepsico means being part of one of the largest food and beverage companies in the world, with iconic brands consumed more than a billion times a day in more than 200 countries.our product portfolio includes brands such as sabritas, gamesa, quaker, pepsi, gatorade and sonrics, and has been a part of mexican homes for more than 116 years.a career at pepsico means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you’re from, or who you love, you can always influence the people around you and make a positive impact in the world.know more: pepsicojobsjoin pepsico, dare for better.responsibilitiesthe opportunitywe are looking for a self-driven, software engineering mindset sre engineer to:drive new shift left activities critical to applying site reliability engineering (sre) and quality assurance principles within the application design / project roadmap, enabling resilient outcomes.apply proactive approaches to production minimizing business impact, via sre-driven orchestration of connecting all components of the ecosystem, diagnosing anomalies prior to user and remediating through automation.this is a critical enabler achieving high resiliency during operations and also continuously improving through design during the software development lifecycle. The lead sre design & support engineer is an integral part of the global team with a focus on delivering a delightful customer experience for users of pepsico’s digital products across consumer, commercial, supply chain and enablement functions in a portfolio of 260+ applications, enabling a full sre practice for incident prevention and proactive resolution. The scope focuses on cloud architecture, full-stack development, b2b pepsiconnect and direct-to-consumer and other s&t roadmap applications. Ensures pepsico dpa applications meet service performance, reliability and availability expectations of customers and internal groups. It requires a blend of sre tools, modern cloud architecture knowledge, it operations experience, and analytics & influence skills.your impactensure ecosystem availability and performance in production environments, proactively preventing p1, p2, and potential p3 incidents.engage and influence product and engineering teams during design and development to embed reliability and operability into new services, defining and enforcing events, logging, monitoring, and observability standards across applications.institute non-functional requirements (nfrs) early, including sla/slo/sli and error budgets, as part of the engineering solution.lead the team diagnosing anomalies prior to user exposure and drive remediations across teams involved in end-to-end ecosystem availability and performance of cloud-architected applications using sre orchestration solutions.collaborate with engineering & support teams, participate in escalations, and conduct blameless postmortems.work closely with customer-facing support teams to empower them with sre insights and tooling.observe, diagnose and improve end-to-end ecosystem performance of the modern architected application portfolio in collaboration with peer sre team members.continuously optimize l2/support operations through sre workflow automation.shape the sre orchestration platform design with input from production operations, business usage & product and engineering teams; actively engage and drive ai ops adoption across teams.qualificationswho are we looking for?8+ years of work experience evolving into an sre engineer with 3-5 years of experience improving and transforming it operations.bachelor’s degree in computer science, information technology or a related field.proven experience as an sre designing events diagnostics, performance measures and alert solutions to meet sla/slo/slis.highly quantitative with strong judgment, able to connect dots across ecosystems, and collaboratively work across teams to ensure sre solutions meet customer/end-user expectations.pragmatic incident resolution experience, including root-cause triangulation and cross-team collaboration.strong expertise in sre and itsm processes with a track record of improving service offerings and proactively mitigating risk.hands-on experience in python, sql/nosql (mysql, mongodb, cassandra, postgresql), appdynamics, elk stack, grafana, splunk, dynatrace, kafka and other sre toolsets.understanding of cloud architecture for distributed environments.frontend technologies: html, css, javascript, and frameworks like react, angular, or vue.js.backend technologies: java, spring boot and related server-side technologies with db interactions (mysql, mongodb, cassandra, couchbase).infrastructure: azure/aws cloud platforms and/or client/server environments.pquelified experience in shaping transformation through sre solutions is a plus.if this opportunity interests you, apply even if you do not meet 100% of the requirements.what can you expect from us:opportunities to learn and develop every day through a wide range of programs.internal digital platforms that promote self-learning.development programs aligned with leadership skills.specialized training according to the role.learning experiences with internal and external providers.recognition programs for seniority, behavior, leadership, and moments of life.financial wellness programs to help reach goals at all life stages.a flexibility program to balance personal and work life.family-friendly benefits such as wellness line, agreements and discounts, scholarship programs for children, and life moment aid plans.we are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and as a driver of innovation.the opportunitywe are looking for a self-driven, software engineering mindset sre engineer to:drive new shift-left activities critical to applying sre and qa principles within the design and roadmap for resilient outcomes.apply a proactive approach to production, diagnosing anomalies prior to user and remediating through automation.this role is a critical enabler for resiliency during operations and continuous improvement through design in the software development lifecycle. The lead sre design & support engineer is part of the global team providing a delightful customer experience across pepsico’s digital products. The scope focuses on cloud architecture, full-stack development, b2b pepsiconnect and direct-to-customer applications. Ensures that pepsico dpa applications meet service performance, reliability and availability expectations. It requires a blend of sre tools, modern cloud architecture, it operations experience, and analytics & influence skills.your impactensure ecosystem availability and performance in production environments, proactively preventing incidents.engage and influence product and engineering teams to embed reliability and operability into new services, defining and enforcing events, logging, monitoring, and observability standards.institute early non-functional requirements (sla/slo/sli) and error budgets as part of the engineering solution.lead diagnosing anomalies and driving remediations across teams for end-to-end availability and performance of cloud-architected applications.collaborate with engineering & support teams, participate in escalations, and conduct blameless postmortems.empower customer-facing support teams with sre insights and tooling.observe, diagnose and improve end-to-end performance of the modern, full-stack application portfolio with peers.optimize l2/support operations via sre workflow automation.shape and drive sre platform design with input from production operations, business usage, product and engineering teams; drive ai ops adoption.
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