A global technology company in san luis potosí is seeking a sr it analyst to lead the problem management practice. The role focuses on applying itil v4 principles to improve service stability and reduce incidents. Candidates must hold a bachelor’s degree and have at least 3 years of experience in it operations, particularly in problem management. Excellent communication skills and strong experience with servicenow are essential. This position offers a hybrid work model, fostering an environment of continuous improvement and collaboration.
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