Location: guadalajara
job type: full time
we're looking for a temporary team lead gdl to support agents on performance improvement plans (pip) or identified as bottom performers. This role focuses on improving kpis, providing consistent coaching, and driving performance. Strong leadership and accountability are essential, as the senior rep will also serve as a bridge between agents and upper management, helping to build a positive and high-performing team culture.
can you please help me open a temporary tm position for comcast gdl site.
requirements:
* kpis must be on or above goal for the past 2 months.
* no unjustified absence in the last 2 months.
* attendance on target
* knowledge on all comcast tools.
skills & competencies:
* strong leadership abilities
* high emotional intelligence
* adaptability and resilience
* effective communication and interpersonal skills
* proactive and dynamic approach
* analytical and critical thinking skills
* ability to work well under pressure
* team-oriented, reliable, and committed.
application deadline: 10th of december
interview process: 11th of december
final announcement: 12th of december
start date: 15th of december.
equal opportunity employer
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