Cargo-partner is seeking for a highly analytical detail-oriented and communication-driven control tower operator & data quality to join our team. This role is essential to ensuring efficient operational execution timely shipment handling and excellent customer service through proactive coordination and data-driven decision-making.
responsibilities
* supervise analyze and identify root causes of data quality issues within the systems implementing corrective and improvement actions.
* monitor shipments in real time from cargo-ready date to departure ensuring timely and efficient logistics execution in line with customer expectations.
* prepare and continuously update operational and performance reports to support data-driven decision-making and proactive problem resolution.
* verify that booking confirmations and shipment details meet required transit times conditions and customer specifications; coordinate alternatives when space or carrier issues arise.
* ensure origin offices record accurate and complete data in the systems maintaining up-to-date shipment statuses.
* collaborate closely with origin offices control agents and vendors to anticipate and resolve potential delays or issues before they impact operations.
* serve as the main point of contact between the customer origin offices and the control agent ensuring clear timely and effective communication.
* organize regular meetings with customers to review performance metrics analyze delays anticipate scenarios and present operational updates.
* use data analysis to identify performance trends drive process improvements and strengthen communication among all stakeholders.
* build and maintain strong long-term relationships with customers vendors and internal teams to ensure smooth coordination and high-quality service.
requirements
* experience in logistics operations freight forwarding or similar roles.
* proficiency with data analysis tools and logistics management platforms cargo-wise experience preferred.
* strong communication problem-solving and collaborative skills.
* detail-oriented with an analytical mindset.
* intermediate to advanced english proficiency (preferred).
if you are a proactive data-driven professional looking to grow within a global logistics organization we invite you to apply and become part of the cargo-partner team.
your expertise can make a meaningful impact on our operations and contribute to delivering exceptional service to our customers. We look forward to reviewing your application.