We are seeking a detail-oriented and proactive employee care associate to join our latin american hr shared services team. This role is ideal for individuals starting their career in hr and involves operational and administrative tasks, data entry, and handling routine employee requests.
you will play a crucial role in ensuring smooth workflows between tier 0, tier 1, and employee-facing needs, while learning the business and following standardized procedures.
key responsibilities:
- accurately enter and update employee information in sap, hcm.
- provide support for employee queries using various contact methods.
- prepare and distribute hr documents (employment contracts, policy updates to employee portal, etc.).
- support hrss projects by providing administrative assistance.
required qualifications:
- 1+ years of experience in hr or administrative roles.
- strong attention to detail and accuracy in data entry.
- fluent in english, spanish and portuguese (spoken and written).
- excellent organizational and communication skills.
- ability to follow standardized procedures and manage tasks in a high volume environment.
- proficiency in hris systems (e.g., sap, hcm), case management tools, and microsoft office suite.
preferred qualifications:
- experience in hr shared services or a related hr function.
- familiarity with latam labor laws and hr compliance standards.