*job overview*
the collection manager's job is a fast-paced position that allows them to use their strong leadership abilities and financial expertise. Collections work is focused on administering, designing, and ensuring compliance with collections processes including: collection and maintenance of customer accounts (e.g., track account status, report on outstanding balances, prioritize collection activity); follow up overdue accounts (e.g., initiate demand letters, outbound phone calls to delinquent accounts, external debt collection, etc.
the majority of time is spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports.
*main responsibilities*
- oversee department objectives through the development and execution of budget business plans
- establish goals and targets for the collection of payments
- implement policies and procedures for the collection of outstanding debts to prevent excessive bad debt employ, train, and evaluate employees within the collections department to ensure enough personnel are available to handle the workload
*what are we looking for?*
*required*
- university/ college degree
- customer service and/or collection leadership experience of 5 years
- 1 year of experience in performance analysis and report elaboration
- windows office knowledge
*specialized knowledge*
- knowledge of insurance policies, coverage, payment systems and insurance company guidelines
*language level*
- advance english level
*what can seguros confie offer you?*
- engaging and supportive work environment. That is how we were voted as the “best call center in tijuana” for 2021!
- being part of a team where you can balance your personal and professional life. We've created a great environment for our team members to experience a healthy work-life balance.
- employee engagement events
- perks and discounts
- all employees at seguros confie can ask for three extra paid days off after their first 90 days with us!
- private health insurance and more! All law benefits
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*visit our web sites!