Description
Role: Account Manager/Order Fulfillment Manager
Work Arrangement: Fully Remote
Job Type: Independent Contractor, Full-time
Work Schedule: TBD (US Timezone)
Location: Remote, open to candidates in LATAM
About Pearl Talent:
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we’re building for: Watch here
Why Work With Us?
We're not just another recruiting firm - we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.
Role Overview:
Our partner is looking for a sharp, detail-oriented Account Manager/Order Fulfillment Manager to join their team and oversee key customer accounts on their platform. This person will be responsible for reviewing incoming orders, coordinating fulfillment with vendors, and ensuring smooth execution from start to finish. You’ll own day-to-day account operations while collaborating closely with internal teams to resolve issues and deliver excellent service.
Responsibilities
- Priority: Vendor-side account management
- Manage high-value client accounts
- Review, edit, and process orders placed on the platform
- Route orders to appropriate vendors and oversee fulfillment workflows
- Communicate with clients via email/Slack as needed
- Handle escalations (e.g., delays, product issues) with internal support
- Maintain accuracy across order details and documentation
- Ensure timely execution of all project milestones
- Contribute to continuous process improvement
- Review project requests from clients and configure projects/quotes on the platform
Requirements
- 2–4 years experience in account/project/order management for Promotional Products/Branded Merchandise
- Must have at least 1+ year of experience in branded merchandise or promotional product workflows
- B2B account management
- Strong communication skills in English (written & verbal)
- Highly organized with sharp attention to detail
- Comfortable working autonomously in a fast-paced remote setting
- Prior experience in merchandise, supply chain, or production strongly preferred
- Proficient in basic platforms/tools (Google Workspace, Slack, etc.)
- US time zone availability required
Bonus:
- Working knowledge of Adobe Photoshop and/or Illustrator
Benefits
- Remote Work: Fully remote - work from anywhere
- Generous PTO: 10 days PTO per year, plus public holidays and sick leave
- Direct Mentorship: Grow through guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- General Networking: Work and connect with professionals around the world
- Work-Life Balance: Balanced schedules that support a healthy work-life balance
📌 FB-Vendor Account Manager (Promotional Products/Branded Merchandise)
🏢 Pearl
📍 México