Ingeniero de calidad – garantías (customer quality engineer – senior)
location: mexico city – rojo gómez plant (on-site)
area: customer service
department: warranties
reports to: customer service manager
what will you do? (activities)
as the warranty quality engineer, you will lead the full management of warranty cases, ensuring technical accuracy, timely responses, and high customer satisfaction. You will interface with customers, suppliers, engineering, logistics, and field service teams to guarantee proper analysis, shipment coordination, and issue resolution.
* receive, analyze, and manage warranty claims through bfo, coordinating with internal teams to define corrective actions.
* evaluate technical information, interpret engineering drawings, and support root‐cause investigations for low and medium voltage equipment.
* manage material shipments through courier services or internal logistics to ensure timely delivery.
* create catalog numbers and support invoicing processes using workflow.
* track incoming ship‐short materials through symmetry and coordinate successful delivery to customers.
* provide technical support after product delivery, including troubleshooting and collaboration with field service teams.
* utilize autocad (intermediate) and matlab for analysis when necessary.
* maintain strong communication with customers to ensure transparency and timely updates.
* collaborate on improvement actions across quality, engineering, and customer service.
* support training, process documentation, and continuous improvement within the warranty cycle.
what will make you successful? (requirements) education
* bachelor's degree in mechanical, electrical, or related engineering fields.
* master's degree in electrical engineering (desired).
experience & technical skills
* experience in field service, customer support, warranty analysis, or technical service.
* ability to interpret engineering drawings.
* intermediate autocad expertise.
* knowledge of matlab.
* proficiency with excel and office suite.
* customer‐facing experience and strong technical problem‐solving abilities.
* familiarity with bfo, symmetry, q2c, mapics (for internal candidates).
soft skills
* strong communication and negotiation abilities.
* leadership, teamwork, and cross‐functional collaboration.
* customer focus and service orientation.
* analytical skills and continuous improvement mindset.
language
* advanced english level required for technical communication.
what's in it for you? (benefits)
* competitive compensation package.
* opportunities for career growth and leadership visibility.
* access to technical and professional training programs (safety, risk evaluation, bfo, workflow, etc.).
* high‐impact role focused on customer satisfaction and product performance.
* dynamic environment with both office and hands‐on responsibilities.
let us learn about you! Apply today.
looking to make an impact with your career?
when you are thinking about joining a new team, culture matters. At schneider electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our impact values – inclusion, mastery, purpose, action, curiosity, teamwork – starts with us.
impact is also your invitation to join schneider electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
we are looking for impact makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate impact makers and believe everyone has the potential to be one.
become an impact maker with schneider electric – apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the global 100 world's most sustainable corporations
you must submit an online application to be considered for any position with us. This position will be posted until filled.
schneider electric is an equal opportunity employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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