Weekend shiftWhat will you do?
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.How will you do it?
Order ProcessingOrder input in the system (different order types)Incoming calls managementSend order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.)Credit notes / invoices processing.Backorder monitoring and order managementMonitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.Maintenance of planned shipping days (delays, customer requests, etc)Handle customer order cancellations (DOA)Monitor call-off ordersHandling non-conformities and complaintsIssue internal complaints and RMA if required.
(Salesforce / Lawson)Send customer receipt confirmation of complaint.Follow up and coordinate internally on solution and corrective actionsInform the customer about corrective actions or escalate/involve account managerAction on solution and corrective actionsSAP and Salesforce credit-note procedures (DOA)Enquiry handlingHandle customer questions on deliveries, delays, problems, etc.Follow-up on pending basic quotesCustomer careHandle customer questions effectively and in a service-oriented mannerFollow up on actions requested in sales representatives call reportsInform customers about changed delivery times and equivalent productsFiling & miscellaneousCase management in SalesforceKeep customer details and price agreements up-to-date.What are we looking for?
Bachelor's degree in business, international relations or related.Minimum 1 year of experience working as CSR (from a manufacturing company is a plus)Due to the global nature of the role, proficiency in English language is a must.Customer-oriented with a focus on detailsPC skills/ MS officeProblem-solvingSense of urgency
📌 Csr Applied
🏢 Johnson Controls
📍 San Pedro Garza García