The xdr engineer is responsible for delivering services for our security operations center, focusing on endpoint detection and response capabilities. You will be part of a team that manages vulnerability, compliance, and patch management services.
In this role you will play a key role in
operating and maintaining security platforms while delivering specialized services to our clients
troubleshooting incidents, implementing changes, and participating in new security projects
creating monthly reports and maintaining regular communication with customer stakeholders
your profile
3-5 years of experience in operational security with strong knowledge of cybersecurity principles
solid understanding of networking and general it knowledge (tcp/ip, dns, dhcp, routing, switching)
experience managing microsoft windows and linux environments
automation experience using python and strong troubleshooting capabilities across endpoint systems
excellent written and verbal communication skills in english with a strong analytical mindset
at capgemini mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.
Senior experience in application support for cloud‑native, microservices‑based applications strong background in c# and .net framework 3.5 and above, .net core experience with cloud integration and data services, appsync, documentdb experience supporting sitecore platforms, including sitecore xm cloud working knowledge of angularjs for frontend issue analysis and collaboration experience performing end‑to‑end troubleshooting across frontend, backend, and infrastructure experience monitoring distributed systems and analyzing application performance ability to validate deployments and ensure post‑release stability propose and implement improvements and minor application enhancements contribute to continuous improvement of support processes and service reliability required languages advanced english 80-95% provide 24x7 production support for business‑critical applications resolve incidents and perform root cause analysis across frontend, backend, and infrastructure fulfill service requests and provide application configuration support monitor application health and performance in distributed, cloud‑native systems validate deployments and perform post‑release stability checks execute proactive health checks to prevent outages and performance degradation troubleshoot apis, microservices, and cloud integrations support sitecore xm cloud applications and related services support frontend hosting and deployment issues on vercel analyze logs, metrics, and system behavior to identify issues collaborate with development, platform, and infrastructure teams during incidents.
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