**About Firstsource**
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
**This is a Collections campaign ON SITE. You must find yourself comfortable calling customers to collect debt, negotiate payment arrangements, know how to use promises to pay, etc.**
**What We're Offering**:
- Gross Salary: 16,000 Mexican Pesos
- Attendance and Punctuality Bonus: Extra 1,500 Mexican Pesos for being on time and committed.
- Grocery Vouchers Card: $1,600 Pesos monthly
- Comprehensive Law Benefits: IMSS, Vacations, 12 days of vacation after 1 year, Aguinaldo
- Life Insurance
- Birthday Off: Celebrate your special day
- 2 Days Off
- Access to our cereal bar for breakfast
- Totalpass discounts
**Schedule**:
- 8.5 working hours a day
- 5 working days a week
- Sunday fixed off
- Additionally, you will have 1h lunch and two 15 minutes breaks (day)
**As a Collections Representative, you need**:
- Experience in negotiating debt payments
- **Basic Excel** needs is a **MUST**:
- Comfortability making outbound calls for collecting debt
- Ability to collect full debt or portion of the debt on the phone
- Basic knowledge on what "payment arrangements" and "promises to pay" are
- You need strong skills in "probing questions", investigations skills and active listening
- If you do not have experience in collections, a Finance background and strong call center customer service experience is a plus.
Tipo de puesto: Tiempo completo
Sueldo: $16,000.00 - $19,000.00 al mes
Ventajas:
- Bebidas gratis
- Descuento de empleados
- Descuento de gimnasio
- Seguro de vida
- Servicio de comedor
- Vales de despensa
Lugar de trabajo: Empleo presencial