**DUTIES AND RESPONSIBILITIES**
The duties and responsibilities of this position consists of, but are not limited to, the following:
- Collaborate to create performance improvement plans to carrier and track improvement to plan
- Work to continuously improve carrier management processes
- Manage carrier rates, lane bids and maintains master rate file
- Responsible for rate and invoice exception management in conjunction with the internal customer account team
- Publish and interpret carrier scorecards and service metrics
- Work directly with customer on large RFP exercises
- Act as carrier escalation point to assist with the resolution of any open issues
- May participate in procurement projects including, but not limited to, data extraction, analysis, formatting, and presentation of rates and data related to pricing requests
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
**QUALIFICATIONS**
Required:
- Bachelor’s degree from an accredited college or university
- Minimum 4 years of professional experience
- Ability to travel up to 25% (domestically and internationally)
Preferred:
- Professional experience in Procurement, carrier sales, transportation, logistics, and/or Supply Chain
- Exceptional facilitation skills including but not limited to relationship management, presentation, documentation and accountability
- Should possess strong root cause and analytical skills
- Strong negotiation and conflict resolution skills
- Demonstrated ability to communicate with various levels within customer organization (both written and verbal)
- Ability to identify, understand and execute based on market trends and pricing strategies
- Proficient in Microsoft Office Suite of programs
- Values a diverse and inclusive work environment
**Disclaimer**:
- This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.
**Equal Opportunity and Affirmative Action Employer**
- C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.
**Benefits**
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
**Why Do You Belong at C.H. Robinson?**:
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our integral suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.