Join a team recognized for leadership, innovation and diversity
the collections supervisor is a high profile role, with primary focus on maintaining and ensuring operational standards of excellence for our c2c function.
this will be accomplished through the deployment of developmental programs aimed at improving overall position specific skills and abilities.
successful performance requires a strong commitment to excellence and a willingness to take ownership for developing training content that delivers high quality credit and collections services material that enhances overall and individual achievement.
this positions' primary responsibility, among others, is to work with the credit and collection teams in establishing standards of operating performance through the delivery of related training that serves to enhance credit skills and customer service capabilities.
key responsibilities
- support and influence the need/design of new initiatives/projects to deliver continuous improvement while maintaining focus on results delivered.
- tracks attendance and compliance to training and shares feedback with credit managers as a means of evaluating overall performance.
- serves as a key liaison in addressing customer inquiries and/or challenges.
- participates in the development and implementation of training for the credit team.
this will include but not limited to the sourcing of expert external trainers, developing and delivering training sessions when appropriate and preparing specific training modules for the credit team.
- works closely with the credit management team to identify trainers and to schedule training sessions for all team members.
- support and influence the need/design of new initiatives/projects to deliver continuous improvement while main focus on results delivered.
must have:
- associate degree in finance, accounting, or related field.
- english proficient
- directly related experience in finance or accounting and in progressively responsible positions desirable.
years of related experience that yields equivalent level of knowledge.
we value:
- practical knowledge and understanding of industry practices, regulatory, legislative requirement and company strategy, environment and objective.
- proven experience in credit/collections including managing an extensive portfolio.
- excellent oral, written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers required.
- strong pc skills including both access and excel, and experience with other microsoft office products: word, powerpoint, outlook, etc.
- excellent planning, organizational and change management skills operating with autonomy.
- strong analytical skills, identifying key levers to improve performance.
additional information
- * job id*:hrd*
- * category*:finance
- * location*:av.
salvador nava martinez *,san luis potosi,san luis potosi,*,mexico
- exempt