Vrai is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, vrai has innovation, craftsmanship, and sustainability at the core of its products and values. An honoree of fast co. Innovation award in retail design, and a global business, vrai has locations in los angeles, san francisco, ny, shanghai, chicago, london, madrid, and copenhagen, with more locations on the horizon.
we are seeking a highly detail-oriented and experienced lead quality control specialist to join our team in mexico. This on-site role is responsible for ensuring all fine jewelry products meet our brand’s standards before reaching clients. The ideal candidate will have a strong background in jewelry manufacturing and inspection, with a hands-on approach to quality control and a problem-solving mindset.
responsibilities
1. conduct inspections on finished jewelry to ensure alignment with brand quality, design specifications, and craftsmanship standards.
2. document and track quality issues, coordinating directly with vendors for timely resolution and rework when needed.
3. manage the repairs and returns process, ensuring accurate documentation, inspection upon return, and timely client updates.
4. collaborate with fulfillment and client experience teams to resolve quality-related issues and ensure approved products are shipped.
5. maintain and continuously improve quality control processes, checklists, and inventory accuracy through erp and order management systems.
qualifications
1. 3+ years of quality control experience in the fine jewelry industry is required.
2. strong understanding of jewelry construction, manufacturing workflows, and quality inspection techniques.
3. proficiency with erp systems (netsuite preferred), shopify, and logistics platforms.
4. exceptional attention to detail, organization, and problem-solving skills.
5. gia certification or relevant training is a plus; must thrive in a fast-paced, high-volume environment.
vrai provides eligible employees with a variety of benefit programs, including health insurance, flexible spending accounts, retirement savings plans, life and disability insurance, and other programs for paid and unpaid time off. Additional perks such as employee discounts are also available.
some plans may vary by location; other options may be presented.
vrai is an equal opportunity employer and considers qualified applicants regardless of race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor under law.
this employer participates in e-verify and will provide your form i-9 information to confirm your work authorization. If e-verify cannot confirm your authorization, you will be given instructions to resolve the issue before employment can proceed.
to learn more about vrai, visit: vrai.com and facebook.com/vrai
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