Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: operational, clerical, mechanical/electrical, supervisory, secretarial, professional, advisory and deputy management. Management responsibilities include disciplinary action up to and including
dismissal.
general job :
• plans, directs, and controls all operations in the assigned location in a way that provides the maximum service to customers while maintaining a cost effective operation while meeting all company standards.
• selects, trains, supervises, evaluates, and motivates a subordinate staff which includes service agent, sr. Service agent, courier/handler, and couriers to maintain an efficient and effective operation.
• controls and effectively utilizes manpower through planning, organizing, and scheduling to minimize loss of time, working within the framework of the capital and operating budgets.
• monitors station performance reports; performs in-house and vehicle package audits; and monitors package sort.
• ensures compliance with applicable company policies and operating procedures.
• monitors and verifies delivery records, courier pick manifests, billing documents, case sales recap, and petty cash reports.
• ensures emergency support, safety procedure compliance, country labor law compliance, and any other management support necessary for the effective operation of the station.
• coordinates oda deliveries with outside ground agents.
• provides subordinates with information on pay, benefits, company policies, practices, and all other operations and personnel related issues.
minimum requirements
minimum education:
• two years (2) years college degree/equivalent.
minimum experience
• three (3) to five (5) years business experience, including two (2) years previous experience in the airline or transportation industry. Previous supervision/management experience in the service industry strongly preferred.
minimum required skills:
• leadership skills.
• planning & organiing skills.
•judgement & decision making skills
• excellent communication skills written and oral.
• presentation skills
• analytical skills.
• strong human relations skill.
• must possess a valid drivers license with a good record.
• able to travel.
• maestro certification required.
internal posting application instructions
if you are interested in applying, please upload a single pdf file containing the following documents: this file must be uploaded to the workday system in the designated resume/cv field.
updated resume/cv
cover letter
current toeic scores (600 pts. required)
important:
⚠️ note for candidates from other divisions: if you are an employee of another division (non-fedex mexico), you must apply through the external process via fedex careers.
pursuant to policy 4-15 (career opportunity) of the lac people manual: "an employee's failure to provide complete information that clearly demonstrates whether they meet the required qualifications for the advertised position may result in them not being considered."
️ bulletin validity: june 9th to june 15th, 2026
fedex is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
fedex is consistently named among the world’s most valuable and admired brands. Some of our recent awards include:
* 2020 fortune’s world most admired companies (14th)
* 2019 fortune’s best places to work (15th)
* 2019 forbes’s one of the “best employers for diversity”
* 2020 fedex lac included in the gptw’s best workplaces in latin america ranking (24th)
* 2021 fedex mexico was included in the gptw ranking for 18th consecutive years
* 2020 fedex mexico received the cemefi certification for 13th consecutive years endorsing fedex as a company socially responsible
* 2021 fedex chile was re-certified with giro limpio, a seal from the agency of sustainable energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
* 2019 fedex uruguay selected by gptw among the 5 best companies to work for.