**Join a team recognized for leadership, innovation and diversity**:
**Role**:
- Manage Microsoft TEAMS, Skype for Business 2015/2019 and UC Solutions (on-premises and online), UC Devices, SBAs and SBCs, Tams and SFB enterprise voice infra
- Ability to build and transform Microsoft UC solutions (TEAMS, O365, SFB, SBA, SBC DR) for Global customer.
**Key Responsibilities**
- Support, Operations and Maintenance of OnPrem and Cloud Unified Collaboration and Communication Infrastructure
- Proactive issue identification and fixing
- Troubleshooting issues
- Develop ITSM enhancement projects
- Documentation and reporting, creation of Dashboards
- Ensure processes are fit for purpose
- Support ITSM adoption
- Automation of ITSM Service Requests/Ops and Maintenance Activities
- Participate in audits
- Root cause analysis
**Skills Requirements**
- O365/MS Teams/Skype for Business/SBA/SBC Deployment/Administration/Operations/Maintenance
- Migration from Skype for Business to MS Teams,
- MS Teams Troubleshooting, MS Teams Policies
- Experience in M365 Admin Portal: Creation and Implementation of Microsoft Teams Policies
- Excellent understanding of voice work in hybrid scenario & voice gateways/PBX (Understanding of voice codecs eg G.711, G.729)
- Creation and Implementation of M365 Data Governance Labels
- Experience in Azure AD: Creation and managing of AAD groups and policies
- AAD conditional Access Policies
- License Management using AAD portal
- Microsoft Teams App integration
- UC IP Phone Devices/ MTR administration and infra troubleshooting
- Experience of integrating Teams within telephony systems
- In-depth knowledge of Audio/Video/Web Conferencing, Session Border Controllers/Gateways, SIP Trunk Configuration,
- High Availability and Disaster Recovery, Federation, Persistent Chat, Office Web Apps, Firewall Rules, and Monitoring/Reporting.
- Develop clear visualizations / dashboard / presentation reports to present customer and management
- Good understanding of Windows Server 2012/2016, VMware, DHCP, DNS, Networking
**YOU MUST HAVE**:
- Bachelor/Masters degree in Information Technology, Computer Science, Business or related field.IT Service Management experience
- 3 plus experience MS cloud service
- Advance English
**WE VALUE**:
- Experience in continuous improvement and risk assessment
- Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision
- Good analytical and problem-solving skills and excellent customer focus
- Conveys information with clarity and directness, ensuring the message is understood across diverse, global teams
- Ability to use IT knowledge and experience to proactively assess, diagnose, and correct problems for customers
- Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision
- Quickly and accurately identifies even subtle interrelationships and patterns among a variety of problems and issues
**Additional Information**:
- ** JOB ID**:HRD191397
- ** Category**:Information Technology
- ** Location**:Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
- Exempt