*job information*:department name- training & developmentjob type- full timeservice now ticket- inc*industry- communicationsmodality- on sitework experience- 1-3 yearsassigned recruiter contactdate opened- 04/21/2025city- tijuanastate/province- baja californiacountry- mexicozip/postal code- *the quality and training supervisor is responsible for overseeing and developing the organization's training team, ensuring that trainers are well-equipped to deliver effective, high-quality programs.this role focuses on maintaining training standards and efficiency, fostering a supportive environment to retain both trainers and trainees, and driving employee development initiatives that align with organizational goals.*job responsibilities and functions*- collaborate with managers and department heads to identify key areas for employee development.- assist in developing instructional materials, including guides, presentations, and multimedia content.- coordinate with trainers on program execution to ensure alignment with organizational standards.- assess training program effectiveness using tests, surveys, and feedback.- revise and improve training content based on data insights and feedback.- maintain detailed records of training attendance, completion, and participant performance.- oversee resource allocation to ensure efficient training delivery.- keep informed on training and development trends to continually improve training methods.- implement performance improvement plans for trainers as needed.- identify and retain employees at risk of leaving the organization, implementing targeted engagement strategies.*requirements*:- bachelor's degree (preferred)- advanced proficiency in english- computer skills: proficiency in microsoft office (word, excel, powerpoint); lms- knowledge is a plus- minimum of 2 years of experience in a call center environment- minimum of 2 years of experience in teaching or training roles- service-oriented, organized, and problem-solving mindset*benefits*:- competitive weekly salary- excellent location (zona río, tijuana)- legal benefits- christmas bonus- savings fund- profit sharing (ptu)- vacation days- vacation premium- extra paid days off- private medical insurance and preventative care- friendly work environment- financing and discounts at local restaurants and coffee shops- growth opportunities