*about virtual internships*:
we're on an ambitious and challenging mission to provide guaranteed internships to anyone, anytime, anywhere—no one else is doing this at our scale! Regardless of background, major, location, or career field, every student can gain invaluable experience at innovative companies worldwide, significantly enhancing their employability and career readiness. Trusted by universities, governments, foundations, and online education institutions, we're transforming learners' lives globally.
- $14.3million *series a* fundraise announced in september 2022, with investors including hambro perks, sequoia india & surge, arsenal growth, kaplan, and ascend vietnam ventures
- ranked 20th out of 13,000 organizations to “escape to in 2023”featured as a top 100 edtech startup by holoniq in 2021, 2022, and 2023
- rated as a top 50 rising startup by tech in asia in 2022
- * remote-first*with 100+ employees across 20+ countries globally
- * b2b edtech* product, trusted by 100+ universities, 10,000+ interns, and 14,000+ companies
*your role*:
as a partnerships account manager you will provide world-class support to a growing portfolio of university partners, focusing on the us and uk ensuring smooth onboarding & seamless program implementation, encouraging program adoption and success, and you wil be responsible for delivering recurring & increasing revenues through partnership renewals and expansion.
As the primary contact for your partnerships, your role will cover the full spectrum of account management and customer success.
You will be a detail-orientated “end-to-end” operator that can do both strategy *and*execution (more on that later!).
*what you'll be doing*:
*1. Account management (70%)*:
*partnership support*
- manage a portfolio of university programs with a focus on client success
- collaborate with partners to plan the program logistics, ensuring our systems are up-to-date to allow delivery teams to meet client expectations
- liaise with internal stakeholders at each stage of program delivery - strong communication skills are essential.
*student support and recruitment*
- work with our partners to create marketing collateral to share with students and faculty to promote programs.
- deliver virtual informational sessions to faculty and students
- work with university partners to foster relationships with participants and alumni of the program, growing the number of global ambassadors at partner universities
*marketing and communications*
- work with digital teams and marketing colleagues to create co-branded marketing materials for custom programs
- support thought-leadership and development delivering webinars and sessions about virtual internships
*program reporting*
- work within our crm, our new tech platform, and with the company experience team to deliver high-quality reports to all partners on a set or ad hoc basis
- conduct thorough evaluations of each program following their close
- create post-program reports with the aim of renewing and growing our partnerships with clients
*2. Business development duties (20%)*:
*contract renewals and expansion (growth)*
- ensure sustainable growth within your client base, expanding programs to new faculty or departments. Kpis are structured around expansions and growth.
- work to build a working relationship with your university contacts to build a stronger and more targeted recruitment pipeline to drive interest in our programs
- ensure positive program support to build contract renewals which will require contract negotiations and renewal of program fees and inclusions
*conference attendance and planning*
- attend in-person and virtual conferences as well as supporting the submission of session proposals with partners
- assist entire partnerships teams in preparing for conferences
*3. General tasks (10%)*:
- market research - ensuring we are always in the know about the market, market trends and sector insights
- data management in our crm systems
- support of partnerships team on global projects
*who we're looking for*:
*your attributes*
- *you are highly organized.*working remotely requires an additional layer of organization, while working across all timezones can require focus and strong planning skills.
- * you can communicate effectively.*you will need exceptional written and spoken english and you'll be able to effortlessly adapt tone and message to both internal and external stakeholders of all backgrounds in a virtual mode.
- * up for a challenge.* we'll give you as much responsibility as you can handle, as soon as you're ready.
- * you are results driven.*you'll have a results-oriented mindset while keeping customer satisfaction as your top priority
- * you are proactive and resourceful.*you don't like hanging around waiting for things to happen - you get out there and make things happen! Taking initiative and utilizing creative problem-solving will be a must for all aspects o