Gather and collaborate through research and feedback the detailed needs, processes, business rules and dataflows to successfully co-design and implement our digital model evolution.
*main responsibilities*:
- understand and document internal needs that are provided by internal stakeholders (sales teams, sales backoffice, inside sales, bso, service agents, p&it) to deploy and evolve our digital model
- identify and approach local regulations and business rules updates
- recognize current local tools and practices in place to have a reference impact and change assessment to design and execute an action plan
- validate the data elements across the journey to have the optimum dataflow
- document business cases and use-cases scenarios
- design and evolve digital experiences
*position challenges*:
- identify the criticality of model gaps
- maximize the value for our customer and cemex from prioritizing upgrades in the model
- effectively identify value-added actions on the journey vs nice-to-have items
- suggest the preliminary priority of evolution items
- ensure the level of detail needed for operative and tactical domains
- project time management and follow-up on plan
*qualifications*:
- language proficiency on english and spanish. Desired on french.
- bachelor or master's degree on computer systems, information technologies, business management, commerce, sales, administration
- at least 5 years of experience on b2b commercial processes and customer experience in cemex or related industries, crm, digital transformation
- microsoft office, crm, sap, power bi, miro, jira
- presentation skills and public speaking, team player, data driven, change management skills, critical and innovative thinking, research analysis, ux/ui standards, lean and agile methodologies, global perspectives understanding, time management, high commitment
*internal/external relations*:
internal
at global and regional level with: commercial development, customer experience, sales/commercial, bso, p&it
external
consultants, vendors
*cemex diversity and inclusion statement*:
at cemex, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of cemex employees.