Account manager (full-time | hybrid)
are you a proactive, customer-focused professional with a passion for technology? We are seeking a full-time account manager to build strong client relationships, drive customer success, and identify opportunities for growth within our saas platform.
key responsibilities
* client relationship management: develop and nurture strong, long-term relationships with clients, serving as their primary point of contact and trusted advisor.
* customer success & satisfaction: ensure clients get the most value from servis.ai by understanding their needs, proactively addressing concerns, and guiding customers through best practices to maximize their success with servis.ai.
* performance & adoption monitoring: track client engagement, adoption, and key performance metrics, providing regular reports and actionable insights on account health and opportunities for improvement.
* renewals & contract management: manage contract renewals and compliance, ensuring a seamless process while maintaining strong client relationships.
* proactive issue resolution: anticipate challenges and work swiftly to resolve issues, ensuring a smooth and positive client experience.
* account strategy & coordination: collaborate with internal teams to deliver a seamless experience and drive customer success.
qualifications
* 2+ years of experience in account management, customer service, or software support.
* strong communication skills with advanced english proficiency (spoken and written).
* strong ability to work independently, anticipate needs, and proactively problem-solve, while maintaining a positive and team-oriented mindset.
* experience in sales or upselling is a plus.
* a genuine interest in software and technology.
why join us
at servis.ai, we’re passionate about helping businesses streamline their operations with cutting-edge ai technology. As part of our account management team, you’ll play a crucial role in shaping customer success, fostering long-term partnerships, and contributing to our company’s growth. Enjoy a collaborative team, remote flexibility, and the opportunity to grow within a fast-moving saas environment. If you’re looking for an exciting role where you can make a real impact, we’d love to hear from you!
🟢 this role is offered by servis.ai and shared by grainchain as part of our joint initiatives.
📍 country: mexico / latam
📧 recruitment email: recruitment@grainchain.io
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