*customer billing administrator*
*essential duties and responsibilities* include the following, but are not limited to:
- monitor, review and audit service orders for accuracy to ensure timely and accurate revenue recognition and close of orders in service management queue.
- communicate with customers regarding service order and billing accuracy.
- perform service order verification and processing in accordance with established policies and procedures.
- serve as a resource to the field organization and customers by researching and resolving issues in a timely manner and escalates urgent customer issues to management.
- interface with multiple internal departments to maintain the integrity of functional data.
- may prepare and distribute department reports, regarding uptime, response time and service/site history
- answer inbound calls in accordance with established metrics while delivering positive customer service
- process and resolve service tooling issues with billing/invoicing in accordance with established policies and
procedures.
- ensure customer service orders meet regulatory procedures and guidelines.
- enhance profitability and growth through achieving the departments goals and objectives.
- perform other related duties, projects and tasks as assigned.
- may participate in on-call or after-hours support program.
Flexible schedule
*qualifications*:
- a minimum of 5+ year’s experience working in a service support environment working in a customer service, billing or accounting support role for a mid to large size company. Experience working in a high-volume call center preferred.
- exceptional customer service skills.
- solid math skills and the ability to make quick and accurate math calculations is essential for job success.
- intermediate knowledge or background in accounting.
- must have strong critical-thinking skills to be able to quickly analyze, isolate and resolve billing issues.
- proficiency in microsoft word, excel, powerpoint and experience using service management software or erp system is a plus.
- excellent english communication skills (verbal and written).
- fluency in spanish verbal and written) a plus.
- must possess aptitude to learn new technologies.
*job types*: full-time, permanent
pay: $28,000.00 - $30,000.00 per month
*experience*:
- working in a service support environment: 5 years (required)
*language*:
- english (required)
work location: in person
expected start date: 08/07/2025