Location:remotejob type:full-timesalary range:$1,000–$1,500/monthschedule:monday - friday | 8:00–9:00 am est start | 5:00–6:00 pm est endathirehawk,weconnecttopglobaltalentwithhigh-performingu.s.companies.ourfocusisonfindingexceptionalprofessionalswhobringbohexpertiseanddrivetoeveryrole.we'repassionateabouthelpingcandidatesgrowtheircareerswhilesupportingourclientswithreliable,remote-readytalentthatmakesanimpactfromdayone.we are looking for an influencer & social specialist to own and grow our ambassador and creator program while also supporting social engagement and customer experience.this is a hybrid role with a strong focus on influencer / ambassador program management, combined with social media engagement, community building, and customer support.the ideal candidate is equally comfortable identifying and building relationships with creators as they are engaging with customers and communities across instagram and tiktok.this is a high-ownership role for someone who brings both execution and strategic thinking.we are not looking for someone who only completes assigned tasks.we want someone who contributes ideas, improves systems, and helps shape the function as it grows.this role is especially well suited to someone with experience in dtc wellness, herbal medicine, beauty, health, or traditional chinese medicine-related brands.responsibilities:source and build your own lists of influencers, creators, and ambassadors in the wellness nichelead outreach with a quality-over-quantity approach focused on fit, conversion, and long-term relationship valuemanage the ambassador pipeline end-to-end, from sourcing and outreach to onboarding and ongoing relationship managementtrack outreach performance and optimize for conversion into active ambassadorsbuild authentic relationships with creators and identify strong long-term brand partnerssuggest campaign, collaboration, and activation ideas — not just execute pre-defined taskshelp shape and improve the influencer program as the sole owner of this functionmonitor and engage with the brand's community across instagram and tiktokrespond to comments, dms, and community interactions in a timely, thoughtful, and brand-aligned waypractice active social listening to identify opportunities, sentiment, and trendswrite authentic, non-generic responses that strengthen brand trust and connectionstay current on social trends, especially on tiktok and instagram, and apply them appropriatelysupport customer inquiries across email, chat, and social channelshandle tickets clearly and empathetically while following sops and escalation processeswork within cx tools and internal systems to ensure customers receive timely supporthelp bridge insights from customer conversations back into community and influencer strategyqualifications:2+ years of experience in influencer marketing, ambassador programs, social media engagement, and/or community managementexperience working with dtc e-commerce brands, preferably in wellness, with beauty or health also consideredhands-on experience sourcing influencers and managing creator relationships end-to-endexperience responding directly to instagram comments, tiktok comments, dms, and community interactionsexperience in customer support, including email, chat, or social-based support ticketsstrong understanding of how outreach performance connects to conversion and overall program outcomesexperience in wellness, herbal medicine, hormone health, or traditional chinese medicine (nice to have)background in beauty or health brands with transferable dtc experience (nice to have)familiarity with customer and e-commerce workflows in a fast-moving online brand environment (nice to have)who you are:highly proactive and self-directedstrong ownership mindset; you do not wait to be told every next stepanalytical thinker who cares about conversion and program quality, not just activity volumecomfortable working collaboratively in a team environmentstrong english communication skills with a natural, polished toneorganized and detail-orientedwarm, thoughtful, and empathetic in customer and community interactionsadaptable and excited to grow with an evolving rolewhat this role is not:not just an influencer outreach rolethis is not about sending mass messages to hundreds of creators.we are looking for someone who values quality, conversion, and relationship-building over volume.not a community manager-only rolesocial engagement is important, but this person also owns influencer sourcing, outreach, onboarding, and program management.not a content creation roleyou will not be responsible for designing posts or acting as the brand's content creator.your focus is on creator management, engagement, and curation.not suitable for beginners or purely academic profileswe need someone with real, hands-on experience in influencer marketing and social engagement.access to a$200k+ perk marketplacewith discounts on 150+ global services.option towithdraw up to 50% of approved earningsbefore payday.#j-*-ljbffr