What you´ll do
* responsible for executing and maintaining regional customer data management, systems, reporting, and analytics activities within csx.
* ensures data accuracy, timeliness, and reliability to support business decisions and an outstanding customer experience.
* collaborates with internal teams to align on priorities, contribute to process improvements, and ensure smooth and efficient operations within the area of responsibility.
* collaborate closely with internal partners (csx, coe, gbs+, sc), judging and aligning priorities to meet customer needs vs. Sc capabilities support the implementation of organizational changes, processes, projects, pilots and regional best practices
* contribute to reviewing operations in own area of work & generate ideas to assist in identifying continuous improvement for operation efficiencies&cx
* prioritize own workflow, ensure work is completed with productivity, quality & timeliness; use kpi's and reports to monitor own performance
* utilize customer service systems and tools (sap & service cloud), driving efficiencies and providing feedback to contribute to improvement
* plan own activities on daily/weekly/monthly basis to ensure business continuity, enhance efficiencies & improve customer satisfaction.
what makes you a good fit
* bacherlor degree in administration or similar.
* 3+ years of experience
* data management: proficiency in data collection, validation, cleansing, and maintenance of customer master data.
* systems knowledge: experience working with crm, erp, and customer data platforms (e.g., sap, salesforce, power bi, or similar).
* reporting & analytics: strong ability to create, automate, and interpret reports and dashboards; advanced excel and power bi skills.
* documentation & standardization: ability to maintain sops, user guides, and data documentation to ensure consistency.
* advanced english.
some perks of joining henkel
* flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
* diverse national and international growth opportunities
* global wellbeing standards with health and preventive care programs
* gender-neutral parental leave for a minimum of 8 weeks
* employee share plan with voluntary investment and henkel matching shares
* flexible benefits
* savings fund
* friday early finish
at henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
job id: 25088467
job locations: mexico, estado de méxico, huixquilucan
contact information for application-related questions: recruitment.latam@henkel.com
please do not use this email address for sending your application or cv. To apply, please click on the "apply for this role" button below. Applications sent via e-mail will not be accepted.
application deadline: as long as the vacancy is listed on our career site, we are happy to receive your application
job-center: if you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.