Job description
our client is a leading wordpress page builder plugin. They are looking for technical support agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours.
the tier 2 technical support agent is an advanced-level technical position, offering many opportunities to grow professionally, master and practice industry-leading methodologies and tools, and be involved with the cutting-edge technology that's building the web of tomorrow.
requirements
at least 2 years experience in technical support (tier 1 or 2)
experience with wordpress, html, css and javascript
experience with web development and inspection tools
knowledge of php and other coding languages – an advantage
knowledge of web applications
experience with web servers and infrastructure, hosting, cloud and saas – an advantage
web design/development background – an advantage
ability to analyze and solve complex technical problems
ability to fluently communicate complex technical ideas in english
ability to break down and guide through a technical process
ability to work under pressure