Appointment scheduling/schedule appointments with shipper and/or receiver, update the tms as needed and communicate with logistics specialist- communicate any service issues to customer and team- identify and update status on which carrier missed pick-up or delivery; provide sufficient comments for communication to customer- monitor and troubleshoot any problems to ensure on time service- proactively notify shipper and/or receiver of load status and reschedule pick-up/delivery appointments when necessary- update load status in system, e.g., loaded, pick-up, delivery, empty, etc.- update tms with notes with any issues that may occur- utilize tms to actively manage on-time performance and automation objectives*basic qualifications*- experience not required- basic math (includes aptitude to learn how to calculate mileage as it relates to the passage of time)- advanced spanish and english written, oral, and presentation communication skills*preferred qualifications*- knowledge of freight industry- microsoft excel— knowledge of microsoft excel including but not limited to vlookup, pivot tables and advanced formulas- 1 years of customer service experience*skills*: required- bilingual english/spanish